Privacy Policy

At RESOL Dispute Resolution Center (RDRC), an ODRBELLS SOLUTIONS PRIVATE LIMITED Venture, we are committed to ensuring the privacy and security of our users. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard your personal information across our services, including Online Dispute Resolution (ODR), Dispute Resolution, Contract Management, and other related services accessed via our website [www.rdrc.in], our mobile application, or any subdomain associated with our platform. By using our services, you consent to our collection, storage, use, and disclosure of your personal information as described in this Policy.

Information We Collect
We collect both “Non-Personal Information” and “Personal Information.”

Non-Personal Information
This includes data that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages, platform types, and preferences submitted by users. It also includes general dispute resolution and service data, such as macro claim details, settlement outcomes, and other aggregated information.

Personal Information
This includes any information that identifies you personally, including your name, email address, phone number, and other details related to your dispute, contracts, or supporting documents provided for our services such as ODR, contract management, and other related services.

Information Collected via Technology
To use our services, you may need to provide certain Personal Information. Additionally, we collect information provided by your browser or device, such as your referring URL, browser type, and device details, to improve user experience.
We also use cookies to gather Non-Personal Information and maintain a record of user preferences when utilizing our services. Examples of data collected via cookies include:
Demographic data
Geographic location
Site registration and usage behavior
By registering for our services, you authorize RDRC to collect, store, and use your email address and other Personal Information in accordance with this Policy.

How We Use and Share Information
Personal Information
Except as otherwise stated in this Policy, we do not sell, trade, rent, or share your Personal Information with third parties for marketing purposes without your consent. Your Personal Information is used to facilitate our services, including ODR, dispute resolution, contract management, and other related offerings.
For example:
We use your Personal Information to communicate with you, process disputes, and manage contracts.
Mediators, arbitrators, and other legal professionals may access your information to perform their roles.
Non-Personal Information
Non-Personal Information is used to improve our services, track trends, and analyze service usage for research and market purposes. If we make changes to our data practices, we will notify you and provide options to opt out.

How We Protect Information
RDRC prioritizes the protection of your Personal Information and implements industry-standard safeguards. We share your information only with trusted partners and service providers who help us deliver our services, such as dispute resolution and contract management. These partners are obligated to handle your data securely and are prohibited from using it for unauthorized purposes.

Links to Other Websites
Our services may include links to third-party websites or applications. RDRC is not responsible for the privacy practices or content of these third-party websites. This Policy applies solely to information collected through our platform and services.
If you access a third-party website via our platform, that site’s privacy policy will apply. We encourage users to review the privacy policies of other websites before proceeding.

Changes to Our Privacy Policy
RDRC reserves the right to amend this Privacy Policy at any time. We will notify you of significant changes by posting updates on our website or sending notifications to your registered email. Your continued use of our services after changes are made signifies your acceptance of the updated Policy.
We recommend periodically reviewing this page for updates.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@rdrc.in or visit our website at www.rdrc.in.